Rules and Variance
“Societies need rules that make no sense for individuals. For example, it makes no difference whether a single car drives on the left or...
Intimacy
Occasionally, a client will present with issues relating to sex. Not gender identity, not sexuality, but sex. So often, this doesn’t come...
Targeting Gen Y
“A new report from the Center for Information and Research on Civic Learning and Engagement at Tufts University finds that, in 2014,...
The E's and R's of Customer Service
I found myself contemplating the notion of customer service recently. There are known ‘truths’: ‘the customer is always right’, gratuity...
Acorns and Fails
Fail. Last year, in an attempt to build on a tradition, I asked each of my family members to write down a hope they had for the year to...
Expectations, with and without witnesses
At a client’s first session, after we discuss things I’m legally required to and after I learn names, my next question is some version of...